Refund Policy

At Shibahue, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

Unused and unworn.

In the same condition as received.

In the original packaging.

Proof of purchase (order confirmation email or receipt) is required.

2. Non-Returnable Items

Certain products cannot be returned, including:

Gift cards.

Final sale or clearance items.

Personalized or custom-made hats.

3. Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable (unless the return is due to our error or defective product).

4. Exchanges

If you would like to exchange your item for a different size, color, or style, please contact us at support@shibahue.com
. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will arrange a replacement or full refund at no extra cost to you.

6. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

We recommend using a trackable shipping service to ensure your return is received.

7. Late or Missing Refunds

If you haven’t received a refund within the stated time frame, please check with your bank or payment provider.

If the issue persists, contact us at support@shibahue.com
 for assistance.

8. Contact Us

If you have any questions about our Refund Policy, please reach out:
📧 support@shibahue.com